Privacy Policy


The Glenview at Pelican Bay (Glenview) is serious about protecting your privacy. We understand your concerns regarding how information about and from you is used and shared, and we assure you that we use the utmost care. In this Privacy Policy, “you” refers to an individual accessing the website, regardless of the particular features, materials, information, applications or services made available on the website that the individual chooses to browse, use or take advantage of. Any reference to “we,” “us” or “our” in this Privacy Policy refers to Glenview. By accessing or using this website, you acknowledge that you have read, understand and consent to our privacy practices, and to the use and disclosure of information we collect about you as described in this Privacy Policy.

What information do we collect?
  • We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form through our site.

  • When filling out a form on our site, you may be asked to enter your name, email address, mailing address, phone number and other personally identifiable information.

  • We may collect and process information about your actual location based on your IP address, Wi-Fi access points and other geo-location technologies. We use this information to personalize your website experience.

You may, however, visit our site anonymously.

How do we use your information?

We will not rent, sell or exchange your personal information with any third parties for their own marketing purposes. The information we collect from you may be used in the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs.

  • To improve our website, including its security. We continually strive to improve our website offerings based on the information and feedback we receive from visitors.

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails.
  • To consider you for residency or employment.
  • We will only use the email address you provide to send you information and updates relevant to your request or inquiry.

  • If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Do we use cookies?

Yes. Cookies are small data files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). They enable the site or service provider’s system to recognize your browser and capture and remember certain information.

We use cookies to tailor your visits to the site to your individual preferences, and to collect aggregate data about site traffic and interactions so that we can offer better site experiences and tools. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. In addition, the website may contain advertisements from third parties, and these advertisements may also use cookies.

If you choose, you can set your Internet browser’s preferences and options to block all cookies, including those associated with our website, or notify you whenever you are sent a cookie. It is important to note, however, that some of our site services may not function properly if you block cookies on your computer.

Google Analytics

We use a tool called Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit while they are here and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects the IP address assigned to you on the date you visit this site, but not your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Do we disclose personal information to outside parties?

We do not rent, sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties that assist us in operating our website, conducting our business or servicing you. We may also release your information when necessary to comply with the law, enforce our site policies or protect our rights or others’ rights, property or safety.

How do we protect the information we collect?

This website incorporates safeguards to secure and protect information transmitted via or stored on the site. Unfortunately, no data transmission over the Internet can be guaranteed to be entirely secure. For that reason, to protect your privacy, please do not use email or the contact forms provided on this site to communicate information you deem confidential. Once we receive your transmission, we use reasonable efforts to ensure that it is secure on our internal systems. Glenview is not liable for any damages associated with any such security failure. In transmitting information to us through this site, you acknowledge that unauthorized third parties can access data and communications transmitted via the Internet. You agree to notify us immediately if you become aware of any breach of website security or this Privacy Policy.


To make a donation using our site, you will need to provide your name, address and credit card information on the donation form. This information is used for billing purposes and to provide donation receipts. If we have problems processing your donation, we may use your contact information to get in touch with you. We use PayPal to complete online donations. You can view PayPal’s User Agreement and Privacy Policy for more information.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can also do the following at any time by contacting us via the email address or phone number provided at the bottom of this page.

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Children’s Online Privacy Protection Act compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect or maintain information from anyone under 13 years of age. Our website, products and services are directed to individuals who are 13 years of age or older.

HIPAA and Resident Privacy Information

Glenview is committed to protecting your health information. Our Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations and for other purposes permitted or required by law. It also describes your rights to access and control your PHI, which is information about you that may identify you and relates to your past, present or future physical or mental health or condition and related health care services.

The Health Insurance Portability and Accountability Act (HIPAA) is federal legislation established in 1996 to protect PHI. The HIPAA Privacy Rule pertains to how your PHI may be used and disclosed. The HIPAA Security Rule requires specific measures to protect your PHI when sent or stored electronically. Glenview has taken the appropriate steps to ensure compliance with both the HIPAA Privacy Rule and the HIPAA Security Rule.

If you have questions about our Notice of Privacy Practices or would like additional information, please contact us at:

The Glenview at Pelican Bay
Attn: Patrick Noonan
100 Glenview Place
Naples, FL 34108

Online Privacy Policy only

This online Privacy Policy applies only to information collected through our website and not to information collected offline or through use of any services not provided through the site.

Your consent

By using our site, you consent to this Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on April 1, 2017.

Contacting us

If you have questions regarding this Privacy Policy you may contact us using the information below.

The Glenview at Pelican Bay
Attn: Patrick Noonan
100 Glenview Place
Naples, FL 34108




Your privacy is a high priority for us and it will be treated with the highest degree of confidentiality. This Notice applies to all information and records related to your care that we have received or created. This Notice informs you about the possible uses and disclosures of your protected health information. It also describes your rights and obligations regarding your protected health information.

In order for us to be able to provide you with the best service and care, we need to receive protected health information from you. However, we want to emphasize that we are committed to maintaining the privacy of this information in accordance with state and federal laws.

We are required by law to:
  • Maintain the privacy of your protected health information;
  • Provide to you this detailed Notice of our legal duties and privacy practices relating to your protected health information; and
  • Abide by the terms of the Notice that is currently in effect. We reserve the right to change the terms of this Notice and make the new Notice provisions effective for all protected health information that The Glenview at Pelican Bay (“Community”) maintains.

While receiving care from the Community, information regarding your healthcare history, treatment, and payment for your health care may be originated and/or received by us. State and federal laws protect information that can be used to identify you and which relates to your health care or your payment for health care. This is your protected health information.


We collect protected information about you to help us provide the best service, assistance and care, provide billing services and to fulfill legal and regulatory requirements. The type of information the Community may receive from you varies according to the assistance and care that you may need.

If we become aware that an item of your protected health information may be materially inaccurate, we will make a reasonable effort to reverify its accuracy and correct any error as appropriate.


We continue to assess new technology to evaluate our ability to provide additional protection for your protected health information. We maintain physical, electronic and procedural safeguards that comply with state and federal standards to guard your protected health information.


We have described the uses and disclosures below and provide examples of the types of uses and disclosures we may make in each of these categories.

For Treatment. We will use and disclose your protected health information in providing you with treatment and services. We may disclose your protected health information to Community and non-Community personnel who also may be involved in your care, including, but not limited to, physicians, nurses, nurse aides, and physical therapists.

Our workforce has access to such information on a need to know basis. For example, a nurse caring for you will report any change in your condition to your physician. Your physician may need to know the medications you are taking before prescribing additional medications. It may be necessary for the physician to inform the nurses or staff of the medications you are taking so they can administer the medications and monitor any possible side effects. In addition, we may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services, which may be of interest to you.

We may also disclose protected health information to individuals who will be involved in your care after you leave the Community. Anyone who has access to protected health information is required to protect it and keep it confidential.

For Payment. We may use and disclose your protected health information so that we can bill and receive payment for the treatment and services you receive at the Community. Bills requesting payment will usually include information which identifies you, your diagnosis and any procedures performed or supplies used. For billing and payment purposes, we may disclose your protected health information to your legal representative, an insurance company, Medicare, Medicaid or another third party payor. For example, we may contact Medicare or your health plan to confirm your coverage or to request prior approval for a proposed treatment or service.

For Health Care Operations. We may use and disclose your protected health information for Community operations. These uses and disclosures are necessary to monitor the health status of residents, manage the Community and monitor the quality of our care. For example, we may use protected health information to evaluate our Community’s services, including the performance of our staff. In addition, we may release your protected health information to another individual or covered entity for quality assessment and improvement activities or for review of or evaluation of health care professionals.

Health Care Operations may also include the use of information for quality assurance, training, accreditation, medical review, auditing and business planning.


Community Directory. The Community maintains a directory of resident names and their location within the Community. Unless you object, we will include certain limited information about you in our Community directory. This information may include (i) your name, (ii) your location in the Community, and (iii) your religious affiliation. Our directory does not include health information about you. We may release information in our directory, except for your religious affiliation, to people who ask for you by name. We may provide the directory information, including your religious affiliation, to any member of the clergy. You are not obligated, however, to consent to the inclusion of your information in the Community directory. You may restrict or prohibit these uses and disclosures by notifying the Community in writing of your restriction or prohibition.

Community Culture. The culture of our Community includes informing residents and staff of changes in your health status to maintain our sense of “community.” You may restrict or prohibit these uses and disclosures by notifying the Community in writing.

Individuals Involved in Your Care or Payment for Your Care. Unless you object, we may disclose your protected health information to a family member, a close personal friend, your legal representative and any clergy, who are involved in your care to the extent necessary for them to participate in your care. You may restrict or prohibit these uses and disclosures by notifying the Community in writing of your restriction or prohibition.

Emergencies. In the event of an emergency or your incapacity, we will do what is consistent with your known preference (if any), and what we determine to be in your best interest. We will inform you of uses or disclosures of protected health information under such circumstances and give you an opportunity to object as soon as practicable.

Disaster Relief. We may disclose your protected health information to an organization assisting in a disaster relief effort.

As Required By Law. We will disclose your protected health information when required by law to do so.

Public Health Activities. We may disclose your protected health information for public health activities. These activities may include, for example:

  • reporting for preventing or controlling disease, injury or disability;
  • reporting deaths;
  • reporting abuse or neglect of a dependent adult;
  • reporting reactions to medications or problems with products;
  • notifying a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; or
  • disclosing for certain purposes involving workplace illness or injuries.

Reporting Victims of Abuse, Neglect or Domestic Violence. We may use or disclose protected health information to protective services or social services agency or other similar government authorities, if we reasonably believe you have been the victim of abuse, neglect or domestic violence.

Health Oversight Activities. We may disclose your protected health information to a health oversight agency for oversight activities authorized by law. These may include, for example, audits, investigations, inspections and licensure actions, judicial/administrative proceedings to which you are not a party, or other legal proceedings. In most cases, the oversight activity will be for the purpose of overseeing the care rendered by the Community or the Community’s compliance with certain laws and regulations. The Community does not control or define what information is needed by the health oversight agencies.

Judicial and Administrative Proceedings. We may disclose your personal health information in response to a court or administrative order. We may also disclose information in response to a subpoena, discovery request, or other lawful legal process; efforts will be made to contact you regarding the request or to obtain an order or agreement protecting the information.

Law Enforcement. We may also release your protected health information to law enforcement officials for the following purposes:

  • Pursuant to a court order, warrant, subpoena/summons or administrative request;
  • Identifying or locating a suspect, fugitive, material witness or missing person;
  • Regarding a crime victim, but only if the victim consents or the victim is unable to consent due to incapacity and the information is needed to determine if a crime has occurred, non-disclosure would significantly hinder the investigation, and disclosure is in the victim’s best interest;
  • Regarding a decedent, to alert law enforcement that the individual’s death was caused by suspected criminal conduct; or
  • For reporting suspected criminal activity.

Coroner, Healthcare Examiners, Funeral Homes. We may release your personal health information to a coroner, medical examiner, and funeral director.

Organ Donation. We may release information to an organization involved in the donation of organs if you are an organ donor.

Research. Your protected health information may be used for research purposes if it has been de-identified. In most other instances where your protected health information is used or disclosed for research purposes your authorization will be needed unless the Institutional Review Board or a Privacy Board has stated your authorization is not necessary.


Some of your protected health information may be subject to other laws and regulations and provided greater protection than outlined in this Notice. For instance, HIV/AIDS, substance abuse, mental health and genetic information are often given greater protection. In the event your protected health information is afforded greater protection under federal or state law, we will comply with the applicable law.


You have the following rights regarding your protected health information at the Community:

  • The right to receive notice of our policies and procedures used to protect your protected health information;
  • The right to request that certain uses and disclosures of your protected health information be restricted;
  • The right to restrict disclosure to a health plan of your information where you have paid the full out of pocket costs for the health care item or services rendered;
  • The right to access your protected health information;
  • The right to request that your protected health information be amended;
  • The right to obtain an accounting of certain disclosures by us of your protected health information for the past six years;
  • The right to revoke any prior authorizations for use or disclosure of protected health information, except to the extent that the Community has already acted on your authorization;
  • The right to request the method by which your protected health information is communicated; and
  • The right to receive notification of any breach of your unsecured protected health information.
  • We have the right not to agree to your requested restrictions on the use or disclosure of your personal health information. If we do agree to accept your requested restrictions, we will comply with your request except as needed to provide you with emergency treatment.
  • We have the right to deny your request to inspect or receive copies of your protected health information in certain circumstances.
  • We have the right to deny your request for amendment of protected health information if it was not created by us, if it is not part of your personal health information maintained by us, if it is not part of the information to which you have a right of access, or if it is already accurate and complete, as determined by us.

Uses and disclosures of your protected health information not allowed by law under our Notice of Privacy Practices will only be made with your written authorization. You can revoke the authorization as described in your written authorization. If you revoke your authorization, we will no longer use or disclose your protected health information for the purposes covered by the authorization, except where we have already relied on the authorization. Below are a couple of examples when authorizations will be required.

Marketing. Your protected health information will not be provided to third-party marketers without an authorization. We will not sell your information to others for use and marketing purposes without your specific authorization.

Psychotherapy Notes. In the event psychotherapy notes are maintained as part of your protected health information, those notes will not be used or disclosed without your authorization, except in limited circumstances.


If you believe your privacy rights have been violated, you may file a written complaint with our Privacy Official. The Privacy Official will review and respond to you in a timely manner. At any time, you may contact the Office of Civil Rights in the U.S. Department of Health and Human Services.

Southeast Region – Atlanta (Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee) Timothy Noonan, Regional Manager Office for Civil Rights U.S. Department of Health and Human Services Sam Nunn Atlanta Federal Center, Suite 16T7061 Forsyth Street, S.W.Atlanta, GA 30303-8909 Customer Response Center: (800) 368-1019 Fax: (202) 619-3818 TDD (800) 537-7697 Email: ocrmail@hhs.gov

You will not be retaliated against for filing a complaint.


We will promptly revise this Notice whenever there is a material change to the permitted uses or disclosures, your individual rights, our legal duties or other privacy practices stated in this Notice. We reserve the right to change this Notice and to make the revised or new Notice provisions effective for all protected health information already received and maintained by the Community as well as for all protected health information we receive in the future. We will post a copy of the current Notice in the Community. In addition, you may obtain a current Notice of Privacy Practices at any time from Administration.


We request that you sign an Acknowledgment of Receipt of The Glenview at Pelican Bay’s Notice of Privacy Practices, attached as Exhibit A.


If you have any questions about this Notice or would like further information concerning your privacy rights, please contact:

Jenine Shapiro, RN, HIPPA Compliance Officer (239)431-2664

A downloadable PDF version of this notice can be accessed here.


The Glenview at Pelican Bay
100 Glenview Place
Naples, Florida 34108
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